bubbasheeko Posted December 29, 2008 Share Posted December 29, 2008 I add some new packages and switched all my clients to the new packages. I am removing the old packages completely. I have updated the package names in WHMCS. Checked my current clients and they are showing on the correct package. The problem I see is when I add a new hosting account it uses the old packages - even though I selected the new package name in whmcs. Do I use the WHM import to correct this? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 29, 2008 Share Posted December 29, 2008 Does WHMCS say the customer is using the new package, yet when created in WHM they are using the old package? 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted December 29, 2008 Author Share Posted December 29, 2008 (edited) yes that is exactly it. I should add that I removed the packages from WHM too. WHMCS is setting up these hosting accounts with the old name. Edited December 29, 2008 by bubbasheeko 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted December 29, 2008 Share Posted December 29, 2008 Do the old packages show up on the order form? 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted December 29, 2008 Author Share Posted December 29, 2008 The correct information is showing on the order form. 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted January 1, 2009 Author Share Posted January 1, 2009 Solved. I didn't update the name of the package under Products -> Module Settings 0 Quote Link to comment Share on other sites More sharing options...
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