Tips for slow behavior

[Magus Zeal]

We're running a WHMCS install for a medium-sized webhosting company with only a few employees. For about half of the employees, loading up the ticketing system is incredibly slow (including myself) with it frequently taking over 3-4 minutes to load either the Open or Customer-Reply ticket section (each of which has <10 tickets open).

 

Odd thing is, it's only affecting half of the company -- the other employees are experiencing normal load times. I even pulled up the system using the browser on my Palm Centro (over Verizon) with normal load times. Another employee loaded it up with his iPhone over AT&T with the same results.

 

It's not a network issue as all of our employees connect via one central router over a business-class DSL line and no other sites are loading slow for myself or anyone else. The server itself does not have any kind of firewall or throttling in place.

 

Here's the worker/prefork config sections of Apache just in case I've missed something Really Really Bad™ in the config:

prefork MPM

StartServers 8

MinSpareServers 5

MaxSpareServers 20

ServerLimit 256

MaxClients 256

MaxRequestsPerChild 4000

 

worker MPM

StartServers 2

MaxClients 150

MinSpareThreads 25

MaxSpareThreads 75

ThreadsPerChild 25

MaxRequestsPerChild 0

 

Any ideas?

[redrat]

Good luck solving this problem friend. It ain't WHMCS though, that's for sure. It's the fastest loading system out there. It must be something else. Look there and you'll solve it. Best wishes. Have a cool Yule btw. How come we're not asleep yet? Gah! lol