Clients not being charged/services/invoices deleted, need help

PILMAN · December 15, 2008

Having issue with WHMCS. Customers were not billed 1st of the month like they are supposed to. Went to WHMCS admin panel and noticed that it says 0 dollars for income and I went under my admin activity logs and the following shows up

11/25/2008 03:00 Email Sent to Antonia Hartley (Credit Card Payment Failed) System

11/24/2008 14:31 Deleted Invoice (ID: 127 - User ID: 0000000046) cbern

11/24/2008 14:26 Deleted Invoice (ID: 71 - User ID: 0000000038) cbern

11/24/2008 14:19 Deleted Order ID pilman

11/24/2008 03:00 Cron Job Run System

11/24/2008 03:00 Email Sent to AZSS (Upcoming Domain Renewal Notice) System

11/24/2008 03:00 Email Sent to Charles Taylor (Upcoming Domain Renewal Notice) System

11/24/2008 03:00 Credit Card Payments Processed (0 Captured, 5 Failed) System

I haven't deleted anything and now under all my clients, everythings missing like what services they have, how much they paid and they are not being billed.

Is there any way to fix this? Thanks.

chickendippers · December 16, 2008

Open a support ticket and they'll take a look at your installation.

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Clients not being charged/services/invoices deleted, need help

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