avekhost.com Posted December 10, 2008 Share Posted December 10, 2008 I am looking to see if anyone can provide a suggestion on how to resolve this concern of mine. We have several departments set-up under WHMCS such as: Sales Domains Abuse President Support Legal I am registered as the full adminstrator and set-up to receive copies of any tickets opened, responded, etc. Here is what is actually happening. 1. Client sends email to support@avekhost.com for example. 2. WHMCS receives requests and sends automated response to client. 3. I receive a copy of this new ticket at the president@avekhost.com 4. Support team receives an email of new ticket 5. However, 14 additional messages are being sent for every ticket as customer reply no matter which customer. I am okay with the departments not getting emails when tickets are opened. I do want to be email every time a ticket is opened and replied too. My email and support team email is both set-up as a department. Neither at this time is checked to create auto ticket at this time but still sending multiple responses to each other. How can I get an email to my department, get an email to the support department, and send just 1 email to the client? 0 Quote Link to comment Share on other sites More sharing options...
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