Support tickets not showing

[ProfitRamp]

i can see the support ticket in the database but i cant view in whmcs. i have done many tests and every so often i get one that doesnt show. is there anything i can do to correct this.

 

any help would be very appreciated

 

and also it shows Active Support Tickets: 2. when i click on it there is nothing there.

Edited November 21, 2008 by ProfitRamp

[handsonwebhosting]

What version of WHMCS are you running? Do you have multiple users? Could it be that you flaged a ticket for a user and you have an older version of WHMCS so it's not showing to you?

 

If you log in as the client, does the ticket show for them?

[ProfitRamp]

i am using 3.7.1. I do have multiple clients but only 1 admin (myself). The client can login as see his "open" ticket but i am unable to see it at all. i have to go into the database and read it, then delete it from the database. i still have just sitting there to try any test a fix on. I have not flagged any tickets, its only me.

[ProfitRamp]

i did that during the initial setup

[ProfitRamp]

Well I figured it out. The tickets were submitted with no department. I noticed that in the database. so i added in a department id number directly to the database and the ticket popped up no problem in whmcs.

 

Now for another headache. i tried several times to submit a ticket without a department. i cant do it. i was going to peek at the code in submittickets.php and see if i saw something fishy in an sql statement BUT i cant view the code in that file. is there another file that also handles the ticket submission process?