okui Posted November 12, 2008 Share Posted November 12, 2008 hi, i use "Add New Department" to add new department, and the name of the new department can show under client area, i can create new ticket with this new department. then,i login as admin and go to " SUPPORT => SUPPORT TICKETS ", but i can not find the new ticket i created with the new department, does i lose any setting? thank 0 Quote Link to comment Share on other sites More sharing options...
Drac0 Posted November 12, 2008 Share Posted November 12, 2008 You need to assign a user to be able to view the tickets for the new department. Go to Configuration > Administrator Roles and add your admin user name to the department that you need it to see. 0 Quote Link to comment Share on other sites More sharing options...
okui Posted November 13, 2008 Author Share Posted November 13, 2008 hi, can you tell me more detail? because i check the "ADMINISTRATOR ROLES", there are alot of "Permissions" options and "Email Messages" options, but no any admin user name. thank 0 Quote Link to comment Share on other sites More sharing options...
okui Posted November 13, 2008 Author Share Posted November 13, 2008 hi, i got it,it is under "ADMINISTRATORS", thank 0 Quote Link to comment Share on other sites More sharing options...
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