stevewilliams Posted October 28, 2008 Share Posted October 28, 2008 I have created custom welcome emails for my products (3 total). They are in the "Product Messages" category along with "Hosting Account Welcome Email (cPanel)", Hosting Account Welcome Email (Plesk), etc. NONE of them are disabled. When I go to Configuration > Products/Services > Details and select the welcome email I want to be sent for each product, the welcome email is never sent UNLESS its the default "Order Confirmation" email. In my database, this is email template #17. I go to phpmyadmin and lookup the products, and sure enough whichever welcome email I select to be sent is updated in the database just fine. If it's any number BESIDES #17, it's not sent! It doesnt matter if I choose the cPanel welcome email, Plesk welcome email or any of my custom added welcome emails, if it's not #17 (Order Confirmation) then it WILL NOT send a welcome email... This has me totally baffled. I searched the forums and could not find anyone else with a similar problem. Does anyone have any ideas whatsoever why this might be happening?????? I really appreciate any advice/thoughts... 0 Quote Link to comment Share on other sites More sharing options...
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