JamieD Posted October 26, 2008 Share Posted October 26, 2008 I'm current switching my clients from another billing system into WHMCS. At the moment I am just moving a clients billing to WHMCS when their existing card expires and a payment fails. What I do at this point is... 1. Switch the customer from a free account to their actual package and turn on monthly billing 2. Generate an invoice for the amount from when they were paid up to until their new billing will start. I have set account to automatically suspend 15 days after a payment fails. I'd like to know what will happen in the above situation. Lets assume the customer never updates their billing info so they are never billed. Will their account be suspended 15 days form the date I created the invoice or 15 days from the date their monthly reoccurring billing is due to start? Thanks Jamie 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted October 26, 2008 Share Posted October 26, 2008 The account will be suspended 15 days from the product due date. 0 Quote Link to comment Share on other sites More sharing options...
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