andy106 Posted October 13, 2008 Share Posted October 13, 2008 Hi everyone, For some reason once in while I get an email for the support tickets, but when I log in the ticket is not there, even when i search for the ticket ID it cant be found, I even tried to look inside the MYSQL database and it is not there either. I am using MYSQL 5 with php 5, please let me know if this is a known issue or what I'm doing wrong. So again, overall it works, but every once in a while I dont see the tickets come in. Thank you. Andy 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted October 17, 2008 Share Posted October 17, 2008 Have you assigned yourself to all support departments? Configuration > Administrators. Is the ticket submitted via email? Check the Ticket Mail Import Log. 0 Quote Link to comment Share on other sites More sharing options...
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