serveyou Posted October 12, 2008 Share Posted October 12, 2008 I have had confirmation that a client is not getting all my system emails, I thought this was the case as a lot of clients are not replying to billing reminder, general emails and the like. Why would emails from WHMCS be trapped as spam and how can this be avoided apart from the client setting filters for their email inbox? 0 Quote Link to comment Share on other sites More sharing options...
handsonwebhosting Posted October 12, 2008 Share Posted October 12, 2008 There's a few reasons why it may end up in a spam trap: 1) Being sent from an email address that doesn't exist 2) Wording on the email looks like spamming 3) Excessive HTML Links 4) SPF Records (used by SOME places) If the email address your sending from exists (even if it's just an autoreply email) then it should go through. Probably the biggest reason though is wording. Just be sure you're not using a lot of SALES jargon. Also, be sure you're not putting more than 5 or 6 HTML links in the email. 0 Quote Link to comment Share on other sites More sharing options...
serveyou Posted October 12, 2008 Author Share Posted October 12, 2008 (edited) Most of them are from WHMCS (real mail address) standard emails with normal links to client area to pay etc. Thanks. Edited October 12, 2008 by serveyou Spelling 0 Quote Link to comment Share on other sites More sharing options...
handsonwebhosting Posted October 13, 2008 Share Posted October 13, 2008 Is it a particular ISP in general or is it just random places (yahoo, hotmail, gmail etc etc). One other thing to check is to make sure that the IP number that your server is on is not in an RBL (blacklist). With our standard emails, newsletters and announcement emails that we send out to clients through WHMCS we haven't really experienced any issues with Spam Lists. But then we also tell our users to add us on their Whitelists also, but how many people really do that! 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted October 13, 2008 Share Posted October 13, 2008 Hi, Also check to see if your mailserver has RDNS setup Thanks Paul 0 Quote Link to comment Share on other sites More sharing options...
serveyou Posted October 14, 2008 Author Share Posted October 14, 2008 Hi, thanks for that, the server does have RDNS set up correctly. 0 Quote Link to comment Share on other sites More sharing options...
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