questions about departments

[cyberworldhosting]

I have setup a support department in WHMCS and I got a couple of question.

1. I set up email account to the department under support@domain.com but when I submit a ticket I do not receive any email. for POP3 Importing Configuration I put in the webmail url right. like yourdomain.com/webmail?

I have try 3 test emails and not one went through to the email account.

 

2. How do I assign admin to departments?

 

Any help is much appreciated.

Thanks Jeremy

[herpherp]

To assign departments... Configuration --> Administrators(not administrator roles) --> edit/detail icon --> select the appropriate depts on that page

 

 

as far as utilizing the webmail addy for the hostname for pop3... I myself do not utilize this method but I think the hostname would just be domain.com... The page your are on is for piping tickets from email into your ticket system, for example if someone sends a an email to tickets@yourdomain.com once set up properly would automatically open a ticket... You need to set the piping up on your server as well the code can be found in "support department" link