lonny Posted October 1, 2008 Share Posted October 1, 2008 Hi, client's credit cards are not going through. One thing I see is that on the client's admin when adding a new card, there is no CVV/CVC2 Number , BUT when going to the Pay Invoice Now feature it's there. Can this be causing the conflict? Can I just remove the CVV/CVC2 Number , and how do I do that to admin and order forms. here's the log entry. I changed the names and info around but left the gateway info intact. Action => Auth_Capture Client => Rev. Dr. Angela Sdeilmanoita Response Code => 2 Response Subcode => 1 Response Reason Code => 2 Response Reason Text => This transaction has been declined. AVS Result Code => Y Transaction ID => 2008501707 Invoice Number => 20051154 Description => New Vision Development Corp. Invoice #20051154 Amount => 1.00 Method => CC Transaction Type => auth_capture Cardholder First Name => Rev. Dr. Angela Cardholder Last Name => Sdeilmanoita Billing Address => 2245 AMERICANA AVE City => Coramville State => NY Zip => 11723 Country => US Phone => 6317775454 Email => marryusreie@gmail.com MD5 Hash => 2FE983B08B38FDB1BA22CF3FC1EE7537 Card Code (CVV2/CVC2/CID) Response Code => M Regards, Lonny 0 Quote Link to comment Share on other sites More sharing options...
Speedy059 Posted October 1, 2008 Share Posted October 1, 2008 I noticed a lot of credit cards not getting through to Authorize.NET as well. Still investigating the issue. NM: When we upgraded the Issue Number and End Date form fields were added back to the Credit Card pages. This causes confusion to people in the USA. Followed Matt's instructions and removed it. Will probably fix all of our issues we had int he last couple days. 0 Quote Link to comment Share on other sites More sharing options...
Speedy059 Posted October 1, 2008 Share Posted October 1, 2008 Being in the USA, how do we go about removing these two form fields on the CC payment forms? Issue Number Start Date These two are not needed and just add confusion to our clients, which often leads to non-payment. 0 Quote Link to comment Share on other sites More sharing options...
lonny Posted October 1, 2008 Author Share Posted October 1, 2008 I did the removal before all this and it did work with one of my credit cards. But I see in the client's admin when they goto update the card, there is no cvv field and when they go to pay through looking at their invoice it is there. After paying through the invoce and adding the cvvcode it still gives this error and when I go back to see if that client has a credit card on file, it is gone. help Lonny 0 Quote Link to comment Share on other sites More sharing options...
swg Posted October 2, 2008 Share Posted October 2, 2008 Being in the USA, how do we go about removing these two form fields on the CC payment forms? Issue Number Start Date These two are not needed and just add confusion to our clients, which often leads to non-payment. http://forum.whmcs.com/showthread.php?t=8553&highlight=remove+issue+number 0 Quote Link to comment Share on other sites More sharing options...
lonny Posted October 2, 2008 Author Share Posted October 2, 2008 I already have that working. Did that a while ago. Now this is a real order that is not going through and not my own card. There are still issues. Like stated before. The client's admin input to change their credit card on file does not have the cvv and when they want to pay directly fromthe invoice, the ccv is there'... Is this the issue., or should I just make a trouble ticket. Lonny 0 Quote Link to comment Share on other sites More sharing options...
herpherp Posted October 2, 2008 Share Posted October 2, 2008 I already have that working. Did that a while ago. Now this is a real order that is not going through and not my own card. There are still issues. Like stated before. The client's admin input to change their credit card on file does not have the cvv and when they want to pay directly fromthe invoice, the ccv is there'... Is this the issue., or should I just make a trouble ticket. Lonny Have you tried another credit card? You say the card is not going through, is it being declined are they getting an error message? I personally would first make a payment attempt with your own card and see if everything goes through fine.... CVV numbers are not stored so that may be why the CVV number is not being asked for in the client area but when making immediate payment through the invoice the cvv number would be processed and not stored so this is probably not the issue. 0 Quote Link to comment Share on other sites More sharing options...
columbusgeek Posted January 7, 2010 Share Posted January 7, 2010 http://forum.whmcs.com/showthread.php?t=8553&highlight=remove+issue+number Update your link to this. http://forum.whmcs.com/showthread.php?t=13927&highlight=remove+issue+number Yours is dead. 0 Quote Link to comment Share on other sites More sharing options...
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