DosDawg Posted September 21, 2008 Share Posted September 21, 2008 I am sure this is something i have mucked up, but have looked around and cannot find the setting. here is the scenario: ticket comes in support or sales staff view the ticket the ticket disappears set the ticket as any status, and it still does not show up when you click view all support tickets. this is driving me mad. what do i need to do to get this corrected? regards, DosDawg Terabyte Hosting Solutions Dolphin Social Networking Community 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted September 22, 2008 Share Posted September 22, 2008 Have you added the Department to the Administor's profile? 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted September 22, 2008 Share Posted September 22, 2008 Have you added the Department to the Administor's profile? Yes that may be one reason. Another reason is maybe you have flagged it to another user? 0 Quote Link to comment Share on other sites More sharing options...
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