Zorro67 Posted September 16, 2008 Share Posted September 16, 2008 I'm sure this is an easy one, but I can't figure it out. A client orders a package (or an addon) with a setup fee and a monthly fee. (at this stage not attached to any module, yet). They pay the fee, we do the work, then they pay a monthly fee for some follow up work, until they want to stop. The question is, if they cancel, and we approve the cancel, does that cancel the whole order, or just discontinue the ongoing billng? I also had this happen with a package that happened to have a hosting package attached, and we lost the site. Ouuch!! So i'd like to get it right. If the customer cancells the wrong package, or trys to cancel the addon but get the whole package instaed, it could cost me a fortune. 0 Quote Link to comment Share on other sites More sharing options...
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