raaj Posted October 30, 2006 Share Posted October 30, 2006 Hi, I have a problem with my support tickets. I am logged in as admin and on the left side it says I have 6 Active Support Tickets. When I go to view them I get this message: You are not assigned to any ticket departments so cannot view or reply to any tickets. No matter what I do I cannot view them. Under departments Admin is the only access to this department. How do I get to view all these support tickets? TIA Raaj 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted October 30, 2006 Share Posted October 30, 2006 http://v2manual.whmcs.com/display.php?id=77 0 Quote Link to comment Share on other sites More sharing options...
raaj Posted October 30, 2006 Author Share Posted October 30, 2006 Thanks MAC, that did it. Its just hidden somewhere. I just find it strange that a super user cant even view tickets till they check the settings. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted October 30, 2006 Share Posted October 30, 2006 its because the users that can view them also get the notifications. The admins dont always want them. =P 0 Quote Link to comment Share on other sites More sharing options...
raaj Posted October 30, 2006 Author Share Posted October 30, 2006 Fair enough but I can understand if its notification by email, but if its not the admin doesnt have to click on the support tickets is all. And Admins can always have the notificaiotns disabled by default and then check to have them notified. 0 Quote Link to comment Share on other sites More sharing options...
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