How can I get it to work??

[Allosunshine]

I have WHMCS installed and setup just how I want it on my reseller domain (mydomain.co.uk) and I have just got a server which included WHMCS free.

What I want to do is use WHMCS on a subdomain (clients.mydomain.co.uk) which is actually situated on my server but have the accounts created on my reseller domain still.

Now I know this isn't a problem and I have it working by creating a cpanel account on my server for clients.mydomain.co.uk and configuring the A record to point to there from my reseller account.

The problem I have is how do I setup the forwarding for email piping for support tickets so that I still use the support email address's I have setup on (mydomain.co.uk) as in the email forward section in the cpanel account I created on the server for clients.mydomain.co.uk it only lists email address options ending @clients.mydomain.co.uk.

 

Sorry if this has dragged a bit and I hope it makes sense.

 

Thanks

[Adam]

Hey,

 

I do not think what you are trying to accomplish is possible.

 

 

However, you can try this method a try.

 

 

Setup support@clients.mydomain.co.uk. Have that pipe to WHMCS (and make sure it works).

 

Than setup, support@mydomain.co.uk to send all mail --> support@clients.mydomain.co.uk.

 

 

Thanks,

Adam

[Allosunshine]

Hey,

 

I do not think what you are trying to accomplish is possible.

 

 

However, you can try this method a try.

 

 

Setup support@clients.mydomain.co.uk. Have that pipe to WHMCS (and make sure it works).

 

Than setup, support@mydomain.co.uk to send all mail --> support@clients.mydomain.co.uk.

 

 

Thanks,

Adam

 

Thanks for the suggestion, but the problem with that is that if I reply to a ticket would they not receive the email from support@clients.mydomain.co.uk instead of support@mydomain.co.uk??

[Adam]

Hey,

 

Well it should import it either way and assign it back to the same ticket as long as the Ticket ID is still in the subject line.

 

But I would assume it would be from support@clients.mydomain.co.uk.

 

 

I don't use the WHMCS help desk, but rather Kayako which has an option of specifying the reply to email.

 

 

 

But if the return email is support@clients.mydomain.co.uk, I don't think it would matter (unless your really picky).

 

 

From,

Adam

[Allosunshine]

I've trying your suggestion but I've now run into a problem where WHMCS tells me that I have however many open tickets and the ticket confirmation email is received but it doesn't actually show the tickets in the Support section. If I search using the ticket ID it brings it up but if I click all tickets it doesn't show them.

Any ideas??

[Allosunshine]

Probablu should mention that the new installation is new but with the database imported from my original installation.

[chickendippers]

Have you assigned yourself to the support department? Configuration > Administrators.

[Allosunshine]

Have you assigned yourself to the support department? Configuration > Administrators.

 

Doh, cheers for that, forgot.

[Allosunshine]

Hey,

 

I do not think what you are trying to accomplish is possible.

 

 

However, you can try this method a try.

 

 

Setup support@clients.mydomain.co.uk. Have that pipe to WHMCS (and make sure it works).

 

Than setup, support@mydomain.co.uk to send all mail --> support@clients.mydomain.co.uk.

 

 

Thanks,

Adam

 

I've tried this but when I send to support.mydomain.co.uk I get a delivery fail saying that support@clients.mydomain.co.uk doesn't exist.

Now I think this is because I've actually created an account for clients.mydomain.co.uk on my original server and changed the A record in its own DNS Zone in WHM. Should I just create the subdomain and then create an A record in mydomain.co.uk DNZ Zone to point to clients.mydomain.co.uk on the new server??

[Adam]

Howdy,

 

What you do is first remove the subdomain (no need for it) and simply just add an A record to the account on the new server.

 

 

However, all MX records are still going to be pointed over to the mydomain.co.uk server and not, clients.mydomain.co.uk.

 

 

So I do not think this will be possible.

 

 

Thanks,

Adam

[Allosunshine]

Howdy,

 

What you do is first remove the subdomain (no need for it) and simply just add an A record to the account on the new server.

 

 

However, all MX records are still going to be pointed over to the mydomain.co.uk server and not, clients.mydomain.co.uk.

 

 

So I do not think this will be possible.

 

 

Thanks,

Adam

 

I'm sorry I don't understand what you've I'm afraid. Let me see if I can be a bit more clearer with what I have so far.

 

Reseller Account - mydomain.co.uk - PAID WHMCS LICENSE

cPanel account - clients.mydomain.co.uk - A Record in DNS Zone in WHM pointing to New Server. (Also all A records are pointing to New Server).

Support - support@mydomain.co.uk - have forwarded mail to testsupport@clients.mydomain.co.uk but get delivery failed message saying:

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

 

testsupport@clients.mydomain.co.uk

(ultimately generated from support@mydomain.co.uk)

No Such User Here

 

Is this because I have the cPanel account created on my Reseller Account and its trying to forward the mail here (even though the A records point to the cPanel account on New Server) instead of forwarding it to the cPanel account on New Server??

 

 

New Server - FREE WHMCS LICENSE

cPanel account - clients.mydomain.co.uk

Support - testsupport@clients.mydomain.co.uk (tickets are created fine).

 

Would it be possible to change the MX Records for clients.mydomain.co.uk in the Reseller Account to point to the IP address of New Server??

 

Thanks for your help so far.

[Allosunshine]

I just had a thought, instead of creating subdomains and cPanel account, could I just add the records at Registrar level??