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Server error?


amnesia

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I am trying to suspend an account using whmcs and I am getting the following error:

 

"Server Error: Socket Connection Failed"

 

All of my server login details are correct, what could be the issue?

 

Also, does anyone else have the problem of whmcs 'forgetting' users cpanel login info? I enter it in when I create accounts for clients but then later when I go back, the login details are missing... but all other info is still there! I cant figure out why is would 'forget' that info.

 

I appreciate any help you guys can offer.

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  • WHMCS CEO

"Socket Connection Failed" - this means it's nothing to do with WHMCS or WHM. For a socket connection to fail, your server must be blocking the fsockopen function for some reason. Contact your host or server tech about the issue.

 

Matt

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