Plesk client logins do not work

[mjsauer]

OK. I am sooooo close to having all of the Plesk integration I could ask for. I have run into something that I cannot resolve though.

 

Plesk version is Windows 8.3. I am using "Plesk", not Pleskreseller. I DO need for the client account to be created because some clients later ask to add more domains, etc - which I add manually to their Plesk client account.

 

When WHMCS creates a new hosting account, it does everything just fine. I have solved about 5 different other challenges related to 2204 error, etc. The problem is this: a new client account is unable to login to Plesk - no matter what. The error message is as if they entered the wrong username or password. So, I even used the forgot password link. It sends me the correct password, I enter it, and again I get a login error. The Domain Administrator login DOES work though.

 

OK. Now I scoured the net to find someone who has the same problem. There was a couple people with the same problem. The only work-around that works is to change the name of the client's username. I tried this - and it actually works! But, this is no good for my automation needs. I would have to change the username for EVERY new account AND have to email them telling them the correct login.

 

I tried changing the username, and then changing it back to the original. This does not work. I still get a authentication error. It's like once the client account has been setup, you can never use that name or logins will fail.

 

If I create a new client account via my Plesk admin login (using the same client template), it works fine. It ONLY fails when using the XML RPC interface (WHMCS in this case).

 

Is this a bug in Plesk 8.3? If so, how come I don't see people all over this board complaining about the problem? You would think tons of people would be reporting this. So, I am reluctant to assume this is a bug. Perhaps something is not right in my client template. But, it's really straight forward, so I don't know what would be wrong with that.

 

Any ideas from anyone would be much appreciated.