papak011 Posted August 20, 2008 Share Posted August 20, 2008 We have a strange problem on the downgrade package feature in the client area, First: One client, First Payment Amount: 199.00 Recurring Amount: 199.00 Next Due Date: 28/08/2008 Billing Cycle: Annually will downgrade to a lower package that is 49.90 annually for new Billing Cycle from 28/08/2008 and not immediately. Is this possible? Second: Credit On Downgrade under GENERAL SETTINGS --> Other isn't checked but WHMCS create new invoice immediately and give him credit on the invoice for a prorata refund for unused time. Why? It's dumb that order confirmations and invoices are immediately sent and we need to correct this manually and speak clients again for wrong invoices and order confirmation. Is it possible to block sending invoices and order confirmations automatically until we proof and accept order? Any helpd would be appreciated. Best regards, Mike 0 Quote Link to comment Share on other sites More sharing options...
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