churchmedic Posted August 19, 2008 Share Posted August 19, 2008 I am wondering - and sadly could not find documentation or find this when doing a search. Do we - when creating support departments have to create numerous email accounts or can they all share the same? I am hoping we could just use one email vs. multiple. I think multiple would confuse clients - with some exceptions ie: billing@domain is easy, support@domain is easy but if we did dns@, billing@, email@, etc it would get frustrating for the client... Trying to move away from Kayako 0 Quote Link to comment Share on other sites More sharing options...
ur Posted August 19, 2008 Share Posted August 19, 2008 Would email forwarders work for you? The only thing is WHMCS will not reply with the email it was originally sent to, only the one setup in the department. 0 Quote Link to comment Share on other sites More sharing options...
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