Redundant Posted August 5, 2008 Share Posted August 5, 2008 Hey Folks, For Support Departments, is there a method of displaying the custom fields on the View Ticket page that the client sees? 0 Quote Link to comment Share on other sites More sharing options...
ihostgreen Posted August 6, 2008 Share Posted August 6, 2008 That would be good 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted August 6, 2008 Share Posted August 6, 2008 Each department you have can have custom fields. Configuration --> Support Departments Edit each and notice the tab 'Custom Fields' 0 Quote Link to comment Share on other sites More sharing options...
Redundant Posted August 6, 2008 Author Share Posted August 6, 2008 Thanks for the response Gopher. Actually, I am aware of the ability to have custom fields. My question was whether there is a way to display them on the Client side. Presently, they're only displayed in the backend on the custom field tab. 0 Quote Link to comment Share on other sites More sharing options...
churchmedic Posted August 10, 2008 Share Posted August 10, 2008 We need this option... so much so that - we are wondering if we could offer a small bounty to have it added. Matt - what do you think? this could help us get rid of the bloated Kayako 0 Quote Link to comment Share on other sites More sharing options...
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