Paypal Subscriptions showing up as credits

[webresellers]

WHMCS 3.6.2

We are seeing paypal subscription payments being applied as credits to accounts. Why? How can we stop this from happening?

With the aid of the credit report from the contribution section of the forums, we are able to see, and track them down. But once again we have customers that are not getting billed. There is also evidence of this in the gateway logs.

Anyone else seeing this kind of behavior?

[Matt]

Subscriptions are applied to a client as credit if the invoice for the item they pay is either already marked paid or has not yet been generated.

 

Then when the next invoice is generated the credit is applied to that, marking it paid, so the next subscription payment also gets added as credit and you get into a never ending cycle - not that it's a problem. It's common if your users setup multiple subscriptions for an item or set it up on the wrong date.

 

Matt

[webresellers]

Matt, thanks for the explanation on how this happens... Very helpful...

Can I request a feature that all auto generated credits need to have a status of pending, and be approved before actually being applied to the customers account....? This way if the client is not supposed to have a credit, it can be corrected, and they are not getting free services due to a timing issue. I have also seen where paypal uses 30days in a monthly subscription, so after years of having an account, their subscription date via paypal is actually changing and not coming in on the same date every month, which causes you above explanation.

[chickendippers]

The customer will never get free services though.

[webresellers]

If the customer is getting credit applied to their account, then the invoice show $0.00 due becuase of the credits, even though their paypal payment is coming in automatically. This makes for very sloppy financial accounting.

[xxkylexx]

I have this same issue as well. I refunded the customers overpayment, yet WHMCS keeps crediting.

[webresellers]

I still think credits should be 100% manual process, and if automated credits are to be used, they should need to be approved before being applied to a customers profile.

[brianoz]

I still think credits should be 100% manual process, and if automated credits are to be used, they should need to be approved before being applied to a customers profile.

Just off the top of my head, I can't see why I'd need to approve customer credits. Once they've paid, the credits need to go straight onto their account so our records are consistent. But perhaps I'm missing something?