papak011 Posted July 24, 2008 Share Posted July 24, 2008 Hello, Kayako have in template for email_autoresponder after submitting new ticket following code for ticket status link: <{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpath}>viewticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}> and in customers email show something: https://www.domain.com/whmcs/viewticket.php?_m=tickets&_a=viewticket&ticketid=49 but this doesn't work and customers see only error message about no rights to see the ticket. In Kayako standalone this link (Kayako version) works fine. Is this intentionally not working in WHMCS or bad implemented from Kayako? We searched this forums and Kayako forums but nothing found. Any help would be appreciated. Best regards, Mike 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted July 25, 2008 Share Posted July 25, 2008 you need to ask the questions on the kayako forums as whmcs has no control over this. 0 Quote Link to comment Share on other sites More sharing options...
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