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Pre-sale questions


Jonathan-INTO

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Sorry about my english in advance, is not my main language.

 

I'm always "feeling" your software close to me because it's the style of software that I like. Clean, clear, useful.

 

I think that I know the answers of some of my questiones because I was searching on the forum, but I need to ask because I'm seriously thinking in change our software to WHMCS.

 

1. Admin language: if I don't understand bad because of the encrytion is not possible to change the admin language, but is not support other languages neither. So it's and it will be impossible to change the admin language right?

 

2. Helpdesk: Are you planning to make new features like diferent "support staff"? I'm thinking to take Kayako so it's ok for me, but it's just to know.

 

3. Multi-currency support: it's the feature number 38, so, it's very old and I know that it's a difficult one and the multi-license solution, but to maintain 3 software installations it's not very practical and particullary cheap. So I need to ask, do you think that it will be posible?

 

I'm testing the software now. Thank you in advance and congratulations for that excelent software.

 

Regards,

 

Jonathan

 

P.D.: A suggestion: here in Argentina and in some latin-America countries I think, DineroMail and CuentaDigital payment gateways are the best payment gateways. There are one or two not excellent plug-ins around. Of course that your software is VERY complete in that aspect (and in a lot of) but it's a suggestion only. :)

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2. Helpdesk: Are you planning to make new features like diferent "support staff"? I'm thinking to take Kayako so it's ok for me, but it's just to know.

 

Sorry, I was not clear, with that I tried to mean if you are planning for example, to assign a ticket to a technician.

 

And, from the client side, to assign limited access. For example, the person that contact us for support many times is not the same that the one that want to see the "money" section.

 

Regards,

 

Jonathan

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