QDBlue2000 Posted July 3, 2008 Share Posted July 3, 2008 We are using the support/ticketing system in WHMMCS. We are trying to set it to only notify us by email when we assign a ticket to a particular technical support person verses when a ticket comes in. Right now when a ticket is entered all of our support staff will receive an email and we find this confusing and overly done. Does anyone know if there is a way to modify it so that only when a ticket is assigned that assigned person receives an email that is it? Thanks Stephanie 0 Quote Link to comment Share on other sites More sharing options...
dreamcon Posted July 4, 2008 Share Posted July 4, 2008 Go to configuration-->administrator and particularly for those who don't want to recieve notification just remove the tick from Support Tickets Notifications Tick this box to receive email notifications when new tickets are opened or responded to 0 Quote Link to comment Share on other sites More sharing options...
QDBlue2000 Posted July 8, 2008 Author Share Posted July 8, 2008 I have unchecked that. But what I need now. Is a setting that will notify a support tech if an email is assigned directly to them. Rather than just when a ticket is entered or applied. If this helps we have been using wonderdesk and we are changing over to this new system. We need the email notifications to function similar to wonderdesk. Any other suggestions? 0 Quote Link to comment Share on other sites More sharing options...
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