pol1967 Posted June 3, 2008 Share Posted June 3, 2008 Small issues: 1) knowledgebase > Add to Favourites (works only with Internet Explorer) 2)Support Tickets > Insert Knowledgebase Article Link (insert link after to the signature, example: StaffNameArticle Link 3)When a customer view ticket, WHMCS shows the staff IP Link to comment Share on other sites More sharing options...
handsonwebhosting Posted June 13, 2008 Share Posted June 13, 2008 Hi Paul, Can you also post the version number of the software that you're using so we can verify/test ourselves in the same version? Thanks. Link to comment Share on other sites More sharing options...
pol1967 Posted June 13, 2008 Author Share Posted June 13, 2008 I use the latest Version 3.6.1. Link to comment Share on other sites More sharing options...
handsonwebhosting Posted June 15, 2008 Share Posted June 15, 2008 1) Couldn't test this on my end. 2) Verified - same result. It's appending to the end of the ticket. Would be nice to insert where the cursor is. 3) I'm not seeing that. When I log in as a user, I'm not showing admin IP numbers when a reply is posted to a ticket as you would see it if you were admin looking at a ticket. Are you using the ticket system to reply, or using an Email PIPED to reply to the ticket? Link to comment Share on other sites More sharing options...
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