After four years with Modernbill followed by two years with Ubersmith, we are now looking at finding a solution that has reall indepth development and support. With that said...
1) Customization
Just how customizable is the support center? Does it have a templating system that would allow us to drop header and footer wrappers in, will WHMCS "drop" in to a middle content position, for example? I don't really care if it's a difficult process, as long as it's possible.
1.1) Customization of support ticket screens
Can we add an option to the support interface, allowing a user to select with service the forthcoming ticket is related to?
For example: One of Ubersmith's downfalls came drastically to the fore last week when a client with 42 servers messed up his text entry for which server he wanted php rebuilding on. He typo'd in the ticket body, this could have been avoided with a drop-down menu type of instance that pulled the service description in to the list for inclusion (server19, server32, etc).
2) Development
This one is really for existing members. How is the development with WHMCS? Are roadmaps and deadlines generally kept to?
3) Support
How are response times in the dead of night and over the weekend? If we have a major issue on a Friday evening, are we going to be twiddling our thumbs until monday morning?
How does WHMCS compare with Ubersmith and ClientExec? Our main goal for our system is to be able to create custom order forms (integrated with our web site look and feel) and also offer support ticket tracking and creation.
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eirca
After four years with Modernbill followed by two years with Ubersmith, we are now looking at finding a solution that has reall indepth development and support. With that said...
1) Customization
Just how customizable is the support center? Does it have a templating system that would allow us to drop header and footer wrappers in, will WHMCS "drop" in to a middle content position, for example? I don't really care if it's a difficult process, as long as it's possible.
1.1) Customization of support ticket screens
Can we add an option to the support interface, allowing a user to select with service the forthcoming ticket is related to?
For example: One of Ubersmith's downfalls came drastically to the fore last week when a client with 42 servers messed up his text entry for which server he wanted php rebuilding on. He typo'd in the ticket body, this could have been avoided with a drop-down menu type of instance that pulled the service description in to the list for inclusion (server19, server32, etc).
2) Development
This one is really for existing members. How is the development with WHMCS? Are roadmaps and deadlines generally kept to?
3) Support
How are response times in the dead of night and over the weekend? If we have a major issue on a Friday evening, are we going to be twiddling our thumbs until monday morning?
How does WHMCS compare with Ubersmith and ClientExec? Our main goal for our system is to be able to create custom order forms (integrated with our web site look and feel) and also offer support ticket tracking and creation.
Thanks,
Simon
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