Questions on development, customization and others

[eirca]

After four years with Modernbill followed by two years with Ubersmith, we are now looking at finding a solution that has reall indepth development and support. With that said...

 

 

1) Customization

Just how customizable is the support center? Does it have a templating system that would allow us to drop header and footer wrappers in, will WHMCS "drop" in to a middle content position, for example? I don't really care if it's a difficult process, as long as it's possible.

 

1.1) Customization of support ticket screens

Can we add an option to the support interface, allowing a user to select with service the forthcoming ticket is related to?

 

For example: One of Ubersmith's downfalls came drastically to the fore last week when a client with 42 servers messed up his text entry for which server he wanted php rebuilding on. He typo'd in the ticket body, this could have been avoided with a drop-down menu type of instance that pulled the service description in to the list for inclusion (server19, server32, etc).

 

2) Development

This one is really for existing members. How is the development with WHMCS? Are roadmaps and deadlines generally kept to?

 

3) Support

How are response times in the dead of night and over the weekend? If we have a major issue on a Friday evening, are we going to be twiddling our thumbs until monday morning?

 

How does WHMCS compare with Ubersmith and ClientExec? Our main goal for our system is to be able to create custom order forms (integrated with our web site look and feel) and also offer support ticket tracking and creation.

 

Thanks,

Simon

[chickendippers]

Hi Simon,

 

1. You can't call the WHMCS content into an existing template by means of a <! WHMCS CONTENT HERE > tag. But every page the customer sees is 100% customisable - you won't be limited in any way.

 

1.1 this isn't possible out of the box, but I'm sure with some custom development it would be possible.

 

2. Yes, there are frequent releases each adding great new features, many suggested by this community. None of this Modernbill delay nonsense.

 

3. The support response times are great, I've had a response within a few hours at 1am on a Sunday! But if you take a look round these forums you will find a couple of threads raving about how good the support is.

 

Choosing WHMCS will be the best business decision you have made. I'd highly recommend the 15 day trial so you can see how easy to use and customisable it really is.