Gatsu Posted May 29, 2008 Share Posted May 29, 2008 We submitted a ticket but the person helping us told us it didn't happen even after we posted proof. In the past month we have had 3 customers that have ordered something and their order was automatically marked with Fraud. We received payments from them moments later so we spoke with them to find out why it was marked and it all solved itself in the end, but this concerns us. This morning I purposefully made and account with all the "incorrect" information. I submitted it and.... I look at the order list and there is my order with it being marked as fraud. I looked at the order and there is no maxmind information telling me why it was marked as fraud. I checked my email. I got the invoices welcome emails and the whole lot. I was even able to pay. I am coming to the forums because the support team has said it never happened. after we gave them a full explanation and gave them screenshots. they again said that there was no problem. has this happened to anyone else? 0 Quote Link to comment Share on other sites More sharing options...
FPForum Posted June 2, 2008 Share Posted June 2, 2008 This has never happened to me. What is your maxmind fraud score set to? Mine seams to mark them as fraud immediately and the customer always gets the error when trying to check out that it was marked as fraud 0 Quote Link to comment Share on other sites More sharing options...
Gatsu Posted June 2, 2008 Author Share Posted June 2, 2008 All we have marked is Anon proxys and diffrent from IP location We get a cURL error about every 2 orders thats usually during high traffic times though. Orders also frequently pass the Maxmind detection when obvious spam information is submitted like Address: test City: test State: test Zip 12345 0 Quote Link to comment Share on other sites More sharing options...
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