Boss Posted May 27, 2008 Share Posted May 27, 2008 I just receipted a client for $119.00 on an invoice that totalled a $124.50 which included the amount of $5.50 automatically added for late payment fee. The program receipted the $119.00 OK, and left the $5.50 as unpaid, but sent an email saying: "This is a payment receipt for Invoice 43202 sent on 23/04/2008 Due Date: 15/05/2008 Amount Paid: $124.50 AUD" Clearly to me the email is not looking at the correct field when it's taking the amount paid, it must be looking at the invoice total. This now becomes a problem trying to get the client to pay the correct, full amount. Also when the extra admin fee is automatically added for late payment, no invoice is sent to the client to advise they have incurred this extra fee and the now new total. 0 Quote Link to comment Share on other sites More sharing options...
Boss Posted May 27, 2008 Author Share Posted May 27, 2008 ADMIN, Excuse me. But how is this a technical issue and then does not even rate a response as to how it's just a technical issue when moved from the Bugs section? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 27, 2008 Share Posted May 27, 2008 If you need a response from a member of staff, open a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 27, 2008 WHMCS CEO Share Posted May 27, 2008 It's a technical issue because it's to do with the way you have your email template setup. I suggest you take a look at the fields you have available in the Invoice Payment Confirmation email template and adjust it to be as you want. Matt 0 Quote Link to comment Share on other sites More sharing options...
Boss Posted May 27, 2008 Author Share Posted May 27, 2008 I put this in the Bugs section, expecting at least an acknowledgement of the problem, or if there is some other issue involved a comment etc accordingly. Instead this item gets shifted and no comment at all. Was I expecting to much? 0 Quote Link to comment Share on other sites More sharing options...
Boss Posted May 27, 2008 Author Share Posted May 27, 2008 Matt I have found what you are referring to, in the email template and yes in the template it shows [AmountDue] BUT I have never altered this template from the outset. It is in it's original state and did not realise I had access to this template. I will change this to [AmountPaid]. However I would suggest that I would not be the only one with this problem, but as yet undiscovered. Also FYI. In the Merge Fields popup information box the [AmountDue] option is not listed/missing. 0 Quote Link to comment Share on other sites More sharing options...
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