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Support Tickets


Alfahmad

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Hi

 

today we upgrade from 2.4.1 to 2.5.7

 

things are ok and stable .. even it was a hard work with all of the new template change ..

 

any way .. things now much better

 

only about Support Tickets

 

when user open a ticket

 

he get a confirmation Email .. but the ticket never opened or showed from admin panel ..

 

even the number

 

Active Support Tickets: 5

 

change from 5 to 6 .. but we can't see the ticket ..

 

on top of this .. when we logged into the admin account we can see the ticket opened from the ticket center

 

any advise please

 

regards,

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  • WHMCS CEO

As MACscr said, you need to assign yourself to the correct departments. Doesn't matter what type of admiin you are. You do this in Conffiguration > Manage Admins. Edit your admin and on the Support Center tab select all the departments.

 

Matt

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