ahmadfarhan Posted May 6, 2008 Share Posted May 6, 2008 I want to access the custom field of a support ticket in my action hook.. I already tried to output the $vars variable and I see that it is not in there. How do I access it? I want to do some coditional processing based on the input in the custom field. 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted May 6, 2008 Share Posted May 6, 2008 You can query the database for the custom field value as you're passed the ticket ID in the hook's $vars 0 Quote Link to comment Share on other sites More sharing options...
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