Gav Posted April 21, 2008 Share Posted April 21, 2008 Hi, I did raise this in another post along with some other stuff but thought I'd raise it again. The spam filter doesn't filter out URLs, I am getting about 4 spam sales tickets a day and the only thing that they have in common is the web address that they are advertising - I'm completely unable to block them because they come from different emails (forged), have different titles and different body text other than the URLs. I don't know whether they are emailing directly or using the form, but it would be good to be able to view the IP of senders that use the support ticket forms and be able to block them. 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted April 21, 2008 Share Posted April 21, 2008 What happens if you enter the url or portion of the URL in the Block Phrase part of the spam filter? If you have piping enabled, they may just be emailing the spam to you and not filling out a form for the support request. 0 Quote Link to comment Share on other sites More sharing options...
Gav Posted April 21, 2008 Author Share Posted April 21, 2008 The filter is listed in Block Phrase. Does the email filter not work if the message comes through the email piping? I thought it did because I use it to block auto-replies that some customers have (to aviod loops) which obviously come via email. The filter definately seems to be ignoring strings in the URL, I'm getting loads of emails that have links to http://www.illustratortechniques.com/forum/member.php?u=4392 where 4392 are different numbers each time, but entering illustratortechniques into the filter (blocked phrases) doesn't work. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted April 21, 2008 WHMCS CEO Share Posted April 21, 2008 Incoming emails is the only place the filter works. Spam controls aren't applied to tickets submitted via the client area. But the matching is to any part of the message so doesn't matter if it's part of a word or url. Either the message isn't being received by email, or it's been blocked as a subject but not part of the message, or it's not all one single string as you are reading it. Matt 0 Quote Link to comment Share on other sites More sharing options...
Gav Posted April 21, 2008 Author Share Posted April 21, 2008 Ah I see, that will be it then - they must be submitting it from the support form rather than sending emails. I'll try enabling the captcha image, that should do the trick if the spam is automated. 0 Quote Link to comment Share on other sites More sharing options...
newbie Posted June 24, 2008 Share Posted June 24, 2008 Incoming emails is the only place the filter works. Spam controls aren't applied to tickets submitted via the client area. But the matching is to any part of the message so doesn't matter if it's part of a word or url. Either the message isn't being received by email, or it's been blocked as a subject but not part of the message, or it's not all one single string as you are reading it. Matt Is there a way to block spam through client area, because someone has made a spamscript for that. 0 Quote Link to comment Share on other sites More sharing options...
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