Error Testing New Client Setup

[supaflyfrank]

I have never used WHMCS before so I wanted to try out certain things so when I am ready to use it for my customers I will be experienced with it. The problem I am having is that I am creating a new client and under the WHMCS administrator placing an order for the client for a hosting services which is completely free. I selected not to add domain registration/transfer during the order process so the customer account on WHMCS is created. I then under what the customer domain name is I put in a subdomain name for the customer to use (frankie.insterco.com). However when I look a my reseller account cpanel I do not see any folder for this new customer after saving all the changes. WHM doesnt list any additional customers. When I then hit Server Commands Create I get a Account Creation Failed.

 

I just want to get experienced with this automated sequence of creating an account and then the account being created on my server. All my server information is running correctly. I have the password for CPANEL and everything correct and I have no idea what the problem could be. I am thinking the issue might be tha I cant point a customer to a subdomain (yes I verified that I created it). If that is the case how would I go about testing if the automatic account creating on CPANEL and WHM is working properly through WHMCS without having to but a domain name just to work it out.

[Matt]

If you get nothing more than "Account Creation Failed" then it means an error has occured but it's an unusual and unhandled error in WHMCS so would require us to take a look.

 

Matt