smartcard Posted April 5, 2008 Share Posted April 5, 2008 When a client create a new ticket or respond to an old ticket, I am not getting a notification about this ticket. But the client is getting the email notification. Please help to fix this issue. 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted April 5, 2008 Share Posted April 5, 2008 Check your administrator profile, are the checkboxes for all the support departments checked and the 'Support Tickets Notifications' checkbox? 0 Quote Link to comment Share on other sites More sharing options...
smartcard Posted April 5, 2008 Author Share Posted April 5, 2008 Thanks, the "Support Tickets Notifications" check box was not checked, after doing it it is working fine. 0 Quote Link to comment Share on other sites More sharing options...
leisegang Posted April 11, 2008 Share Posted April 11, 2008 my box is checked on my profile and i dont get a Support Tickets Notification... 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted April 11, 2008 Share Posted April 11, 2008 Have you added yourself to the appropriate departments? 0 Quote Link to comment Share on other sites More sharing options...
leisegang Posted April 16, 2008 Share Posted April 16, 2008 Have you added yourself to the appropriate departments? yes i am added to all the departements... and i dont get mail... 0 Quote Link to comment Share on other sites More sharing options...
leisegang Posted April 19, 2008 Share Posted April 19, 2008 bump bump 0 Quote Link to comment Share on other sites More sharing options...
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