Multilingual emails

[fbarajas]

Hi!! I added a new language in mail configuration (Configuration|Emailtemplates|Add|Spanish) so now I have "Active Languages: Default, Spanish"

 

Then, I translated all the mail templates to spanish, so I have the "Default version" and the "Spanish Version".

 

Now, when I send a mail to my test customer, he receives the english (default) mail instead of the spanish one.

 

Any configuration missing, or what can I do to send spanish mails to my mexican customers?

 

On the "Localisation" tab in "General Settings" I have "Spanish" as my default language, since all my customers are in Mexico.

 

Thanks!

[oletechnology]

Ohh my god, It means I have to edit everything again? This shouldn't suppose to work this way, will be better that the language used match the clients preferences.

Thanks

[pkilam]

I have the same problem but the default language I use is chinese.

 

I find that whmcs will use the default email template if a user has the default langauge assigned. (ie. even you have spanish as your default language, it will send email using the default template since spanish is the default language of your system)

 

What I have done is replace the content of the default email templates with the content of chinese template.

[Matt]

That's correct, if your default language isn't English, your default email templates shouldn't be English. The default needs to match your default language setting and then English would be setup as a second language.

 

Matt

[cubemedia]

That's correct, if your default language isn't English, your default email templates shouldn't be English. The default needs to match your default language setting and then English would be setup as a second language.

 

Matt

 

where do i have to look to copy(backup) the default language to later make it second language. ?