Browser Crashing

[HD-Elena]

I've experienced having my browser crash a few times this month while replying to support tickets. This is my first month using WHMCS in full force.

 

It happens when I click the "Add Response" button. The browser freezes up and then disappears from my task bar. At first I thought maybe it was a browser addon causing the trouble, so I disabled everything and forced an upgrade on my browser (it already auto updates, but you can never be too sure!). Unfortunately, these two actions did not do the trick.

 

The response gets posted each time... so there isn't any loss in data, it is just extremely annoying to have this happen. I'm curious if others have experienced this or maybe it is just me?

 

It doesn't always happen either. I'd say in the last month with about 80 tickets answered, this only happened around 5-6 times. I'm not sure if this is a bug, it's hard to tell without any feedback from other users.

 

WHMCS: 3.6.0

Firefox Browser: 2.0.0.13

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13

[Troy]

Sounds like it's the same thing that was discussed here. I ended up reloading the OS on my workstation, and have been fairly okay with IE7 since, but with a couple lockups. Opera seems to handle WHMCS okay, but Firefox 2 will lock up occasionally, and Firefox 3 beta 4 will lock up very quickly with WHMCS.

[chickendippers]

Never had any problems with Firefox 2 and IE7.

[HD-Elena]

Ah, thanks Troy! I didn't run a search in other forums for the problem, just the bug reports forum. Interesting, at least I am not alone with this!

 

A little more information in case it helps at all in figuring out what triggers it.

 

Computer Specs:

Windows XP with Service Pack 2

Intel P4 3.0 GHz with 2GB RAM

This computer is about 3 or 4 years old now.. heh, probably should upgrade it soon.

 

I only use FireFox, so I can't say if it would be any better in IE.. IE scares me.

 

I tend to have several tabs open in one session, maybe that's the cause? Around 7 which are mandatory and then 2-3 more for doing research or any other activities. I don't experience any lag or anything while switching tabs. I usually only have 4 other programs running... such as Thunderbird, shell window, editpad, and a live chat program (provide support).

 

I really don't think that it is a problem with how many programs or tabs that are open since I never experienced this problem before and I've always been a multi-tasker. I think it might be the code in WHMCS itself (as noted in that other thread, the AJAX code).

 

What happens when it crashes the browser? After I click "Add Response" my window will go completely blank (white screen) and the FireFox browser will become unresponsive. I have to open the Task Manager to manually kill the program sometimes, other times FireFox just closes itself.

 

Restoring the session opens up all the tabs (can be annoying to re-authenticate master passwords and then all the tabs that have passwords!) and the WHMCS tab shows the response I submitted as being successful and listed under the ticket. I actually stopped restoring sessions since I got a little fearful about the security risks that could be involved with doing that.

 

None of my techs have experienced this problem on their computers.... but I really do handle a much larger chunk of the support requests. A 6/80 failure rate isn't very high either... so I don't know what to tell you! I just wanted to bring this to light in case it is a bug that could be fixed.

[chickendippers]

I have a specific customer who says out live chat window (also provide support) crashes his browser, but no one else has reported this!