The CC for email templates

[Gears]

I was doing some testing for a webform that sends mail to sales@domain.com, and I was looking at the To: and From: fields of the email(s).

 

Since the webform sends an email to sales@domain, WHMCS sends the 'New Support Ticket Opened' message to the person who filled out the webform. I entered a personal email address of mine in the webform so I could do the testing. I received the 'New Support Ticket Opened' message and I looked at the To and From fields. All was fine until I noticed that my cellphone number was in the CC field. I got worried because this means that all messages sent to our customers would have my personal cellphone number in the CC field. I have all messages BCC'd to a remote email address, so I logged into it and checked things out. I found that some messages had the CC and some didn't. After some problem solving, I realized that I had just recently changed the mailing method from PHPMail to SMTP. It seems to me that PHPMail did not use the CC

 

Conclusion:

1. Remember that if you're using the CC field in the email templates, your customers can see who has been sent a carbon copy.

2. If you're using PHPMail, then the CC field will not work

3. Try using the BCC option in General Settings > Configuration > Mail (look at the bottom)

 

Just thought I'd share. Can anyone confirm conclusion #2?

[Matt]

The CC option should also work when using PHP Mail for sending.

 

Matt