evolhost Posted March 5, 2008 Share Posted March 5, 2008 Hello all!!! I'm not positive if the following is a BUG with the HELM4 API or a configuration problem. Any help is greatly appreciated Problem: 1.) [username] and [CustomerEmail] are the identical in the welcome email sent. 2.)Inside HELM the Account Name is the [CustomerEmail], Login Name is "first 8 characters of domain registered". HELM Settings ---------------------------------------------- - Using 'Customer Role' which is under a reseller account - Standard Login Mode WHMCS Settings ---------------------------------------------- - HELM4 Module, Role ID and Plan ID are correct "Other Product/Service Welcome Email" Template ---------------------------------------------- AccountName: [CustomerEmail] Login Name: [username] Password: [Password] Welcome Email Sent ---------------------------------------------- AccountName: email@domain.com Login Name: email@domain.com Password: MFGnOqABBg thanks for your response! 0 Quote Link to comment Share on other sites More sharing options...
evolhost Posted March 5, 2008 Author Share Posted March 5, 2008 Solution is to change HELM4's login mode to "Account Only". You may run into some problems if previous "Account Roles" exists. After setting to "Account Only", only Administrator Roles can login... so simply set all previous "Account Logins" to use Administrator Role :-P 0 Quote Link to comment Share on other sites More sharing options...
TheHostingHeroes Posted March 5, 2008 Share Posted March 5, 2008 Hello I think matt should look at changing this around, i think it would be better if it used the standard login routine not just account only. AccountID: Domain Username: admin Password: [password] I think this would be the best way for the standard login mode, the account only mode could be just domain/password Agreed? 0 Quote Link to comment Share on other sites More sharing options...
evolhost Posted March 25, 2008 Author Share Posted March 25, 2008 I agree, multiple account logins was a great new feature added to HELM4. Exactly what you explained would be needed. 0 Quote Link to comment Share on other sites More sharing options...
asgard Posted March 29, 2008 Share Posted March 29, 2008 Has anyone managed to work out how to access the WHMCS created account login name and password details for Welcome emails? At the moment WHMCS creates a helm login account, but there appears to be no way to find out what the account name and password is - which is pretty useless :-/ 0 Quote Link to comment Share on other sites More sharing options...
asgard Posted March 30, 2008 Share Posted March 30, 2008 In case it helps others, I've worked around this problem by enabling "Create Customer" Notification in Helm and having Helm send out the login account details. 0 Quote Link to comment Share on other sites More sharing options...
ksstudio Posted March 31, 2008 Share Posted March 31, 2008 I think this is a WHMCS HELM4 Module bugs, When WHMCS setup the account, client's email address was used as Account Name, and login name is the first 8 characters of the domain name. However, when parsed the fields back to accounts info, the account name becomes Username; and login name was not recorded. To solve the problem, WHMCS shall do either one of the following: Option #1 - instead of HELM's account name recorded in "Username" field, use "Login Name" instead. - we know that HELM's account name = email address. Option #2 - Create an additional field to record HELM's Login Name, so that for a HELM4 hosting package, there shall be 3 fields in WHMCS which are: Username (Login Name) Account Name Password Personally, I feel that using email address as Account Name is not a good idea. This is due to the email address might changed or the ownership of hosting account might change. 0 Quote Link to comment Share on other sites More sharing options...
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