Dellow Posted February 18, 2008 Share Posted February 18, 2008 Hello, i think suspended accounts are includes in income summary, but i don't think this is give cleare image about the bussines. am i right ? 0 Quote Link to comment Share on other sites More sharing options...
simplybe Posted February 18, 2008 Share Posted February 18, 2008 I think suspended is intended as a temporary status. if the account is no longer being used or receiving payment then you should make it cancelled or terminated. 0 Quote Link to comment Share on other sites More sharing options...
Dellow Posted February 19, 2008 Author Share Posted February 19, 2008 hi simplybe, but it is still stay for long time sometimes , i set it to be 3 months. but even if it is one month why i take wrong image ? if it is for only active accounts it will give the real image and every one will accept it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 19, 2008 WHMCS CEO Share Posted February 19, 2008 i think suspended accounts are includes in income summary Yes, they are i don't think this is give cleare image about the bussines. am i right ? No, suspension is most commonly done because a client is overdue on payment. More often than not they simply forget to pay. Therefore they will pay at some point and so the suspended accounts should be considered that they will be continuing. Matt 0 Quote Link to comment Share on other sites More sharing options...
Dellow Posted February 19, 2008 Author Share Posted February 19, 2008 Hello, Is termination mean deleting the hosting account from the server permently ? 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 19, 2008 Share Posted February 19, 2008 I believe it terminates everytime your cron runs, if the hosting account set to do so - and will permently delete it from the server as if you was to click terminate in WHM. 0 Quote Link to comment Share on other sites More sharing options...
Dellow Posted February 19, 2008 Author Share Posted February 19, 2008 then income summary will never give clear data, becaue i would like to give my customers chance to pay and renew at least three months. 0 Quote Link to comment Share on other sites More sharing options...
simplybe Posted February 20, 2008 Share Posted February 20, 2008 I believe it terminates everytime your cron runs, if the hosting account set to do so - and will permently delete it from the server as if you was to click terminate in WHM. Is that correct ? If that is the case then it is possible that a terminated account's username could end up being used again for another new domain and become terminated when the cron runs because a previous account had used that username in whm. I can't see see whmcs trying to terminate an account every time the cron runs. 0 Quote Link to comment Share on other sites More sharing options...
AndyW Posted February 20, 2008 Share Posted February 20, 2008 Is that correct ? If that is the case then it is possible that a terminated account's username could end up being used again for another new domain and become terminated when the cron runs because a previous account had used that username in whm. Yes, provided the earlier package's status is not set to terminated/cancelled. 0 Quote Link to comment Share on other sites More sharing options...
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