ServPlus Posted August 24, 2006 Share Posted August 24, 2006 I can't seem to get the authorize.net gateway to work. It seems to log in and authentcate ok but it errors on charges. Every charge is declined. Here is the log: (with xxx in sensative areas) Looks like the Response reason is Customer ID is required. How does WHMCS send the customer ID? Where is it located? or is it another problem? Action => Auth_Capture Client => xxxx xxxxxx Response Code => 3 Response Subcode => 2 Response Reason Code => 33 Response Reason Text => Customer ID is required. AVS Result Code => P Transaction ID => 0 Amount => 29.85 Method => CC Transaction Type => auth_capture Cardholder First Name => XXXX Cardholder Last Name => XXXXXX Billing Address => p.o.box xxxxx City => Seattle State => WA Zip => 98155 Country => US MD5 Hash => xxxxxxxxxxxxxxxxxxxx 0 Quote Link to comment Share on other sites More sharing options...
bkadrie Posted September 3, 2006 Share Posted September 3, 2006 Log into your authorize.net account and use the online chat help. Show the operator your log entry and they should be able to tell you exactly what is going on. I had the same problem after installing but they got me up and running in about 5 minutes. This most likely has to do with using the proper name and password or key but they will know best. Bob 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted September 3, 2006 WHMCS CEO Share Posted September 3, 2006 Always worth checking out the knowledgebase for an answer to problems first - here's the answer to this one: http://support.whmcs.com/knowledgebase.php?action=displayarticle&catid=6&id=20 Matt 0 Quote Link to comment Share on other sites More sharing options...
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