3.5.1 Renewal bug: 1 invoice for 1 yr, 1 invoice for 5 yrs, domain renewed for 10 yrs

[Troy]

Customer's domain was to expire on 02/05/2008.

 

On 01/26/2008, WHMCS automatically generated invoice for 1 year renewal, due on 02/05/2008.

 

Customer ignored invoice, manually renewed for 5 years on 01/30/2008.

 

Transaction sent to enom on 01/30/2008 renewed domain for 5 years, and set the domain Registration Period to 5 years.

 

Invoice previously generated by WHMCS came due on 02/05/2008, for only 1 year, was charged to customer's card, but instead of renewing for 1 year, which was all that was charged, WHMCS renewed the domain for nother 5 years because of the registration period listed on the domain. This is just plain wrong.

 

I don't know if it's still this way in 3.6.0, but it should be changed. We have lots of customers who don't understand the concept of WHMCS renewing the domain for them just before expiration. They get an invoice, but then ignore it and go in and manually renew anyway. If they renew manually for more than one year, when the automatic invoice comes due they end up getting a sweet deal, and we lose money.

[Troy]

This bug is still present in 4.1.2 - not sure about 4.2.1 but I assume it's still there as well.

 

This is pretty serious. If an auto-renewal invoice is generated for a year, then the customer manually renews the domain for 10 years before the auto-renewal invoice is charged, when the auto-renewal invoice does get charged - the customer gets another 10 year renewal instead of the one year for which the invoice was generated.

 

We have a lot of customer that don't get the renewal process. They let an invoice for auto-renewal get generated, then they manually renew and leave the auto-renew invoice open, and if they manually renew for longer than the auto-renewal was generated for, they end up getting free years of renewal because of this bug.