Nick Posted February 11, 2008 Share Posted February 11, 2008 When a ticket comes in from a customer's contact it is only marked under their account if the email address saved in the database is exactly the same. I.E. A.N.Example@domain.com won't be opened under the parent customer's account if the contact address saved is 'a.n.example@domain.com'. 0 Quote Link to comment Share on other sites More sharing options...
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