How to Hide Support Agent Last Names in Tickets (Client Area)

[TJfromAeroWave]

Hi there,

We’re currently using the latest version of WHMCS along with the Lagom 2 client theme. For privacy reasons, we’d like to hide support agents’ last names in client-facing areas such as support tickets, so that only their first name is displayed.

We’ve looked through the documentation but couldn’t find a clear way to do this. Ideally, we’d like a method that allows us to either:

• Automatically strip or hide last names for all staff replies.

• Replace the full name with a custom display name or just the first name.

Has anyone done this successfully, or is there a recommended way to approach it?

Any help or guidance would be appreciated!

[Jackson12]

Hello,

To hide support agents' last names in tickets displayed in the WHMCS client area, you can customize the ticket view template. This can be done by editing the client_ticket_view template file from the WHMCS admin panel.

Thanks!