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Redirected to gateway on order?


Lucas

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I am trying to test paying with PayPal and after you submit your information like a customer it shows a page that has a moving red/white bar with the following text above "Please wait while you are redirected to the gateway you chose to make payment..." and it has the PayPal Checkout button below. It doesn't actually redirect you to it.

 

Shouldn't it do that? It looks confusing to me as a customer since I expect to wait for the page to either redirect me or as soon as I input my information to automatically go to PayPal. This kind of things are what causes failed orders and to lose a few customers. :P

 

Regards

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  • WHMCS CEO

It does auto redirect. But it uses JavaScript for that so if you've got JS blocked, or made template changes, that may have affected it. The button is there for people who do indeed have JS disabled and don't get forwarded automatically.

 

Matt

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