disenioweb Posted February 5, 2008 Share Posted February 5, 2008 Hi: Is there any way to disable "Support Ticket Opened" to not send this to the user when create a ticket.... Thanks Gabriel 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted February 5, 2008 Share Posted February 5, 2008 This can be done in the upcoming 3.6.0 release per-department. 0 Quote Link to comment Share on other sites More sharing options...
disenioweb Posted February 5, 2008 Author Share Posted February 5, 2008 Thanks Nick Gabriel 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted February 5, 2008 Share Posted February 5, 2008 Forgot to say - you can of course disable the autoresponder globally. Under Configuration -> Email templates edit the autoresponder. Check the 'Disable this message from being sent' (sic) box and save 0 Quote Link to comment Share on other sites More sharing options...
disenioweb Posted February 5, 2008 Author Share Posted February 5, 2008 Thanks Nick Gabriel 0 Quote Link to comment Share on other sites More sharing options...
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