Troy Posted January 30, 2008 Share Posted January 30, 2008 Version 3.5.1. I have my admin account in WHMCS set with my blackberry email address. When replying to a ticket from the blackberry, the ticket is updated with my reply, and the email is sent to the customer, but the ticket status does not change, i.e. if it was Open or Customer-Reply, it stays that way instead of changiing to Answered. We're using the pop import method, not piping, for ticket emails. Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted January 30, 2008 WHMCS CEO Share Posted January 30, 2008 This has been tested and confirmed not to be the case. Open a ticket if you need to. Matt Link to comment Share on other sites More sharing options...
Recommended Posts