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"The following replies were blocked and not visible on this ticket"

John Kennedy
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John Kennedy Member

John Kennedy

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Posted (edited)

How do I disable this feature?

When you reply to a ticket, its status changes to "Answered" and it's removed from the "Awaiting Reply" filter. If a customer replies and their reply is then blocked. The ticket status remains as "Answered" and it stays that way until it closes automatically. Then you get an angry call asking you why the ticket was closed when the issue was never resolved.
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Is there any way to disable this stupid filter? It's causing more issues than it's solving.

PS. Email Import log is useless
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Edited by John Kennedy
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