mckremie Posted January 27, 2008 Share Posted January 27, 2008 Maybe I don't have the settings correct but..... I'm noticing that customers who sign up for a Paypal subscription still get an invoice. I think this is confusing to them and some think they need to pay but they already have an active subscription. Do I have a setting wrong??? 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted January 27, 2008 Share Posted January 27, 2008 I think this is just for billing management purposes. WHMCS wouldn't know you received that money in that subscription unless it was told - and that is done via an invoice and PayPal IPN I believe. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 28, 2008 Share Posted January 28, 2008 Just make it clear in the invoice notification emails that customers with a subscription don't need to do anything. 0 Quote Link to comment Share on other sites More sharing options...
mckremie Posted January 29, 2008 Author Share Posted January 29, 2008 Just make it clear in the invoice notification emails that customers with a subscription don't need to do anything. yes... but wouln't the system be more customer friendly if customers with subscriptions never got the invoice??? This is *very* confusing to my customers. WHY send an invoice when there is already a subscription that will go through. I can see an invoice that was paid.. sent to the customer for their records but not an invoice where a subscription payment is going to go through in a day or two. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted January 29, 2008 Share Posted January 29, 2008 I suppose it would be possible to code WHMCS to suppress send the invoice notification email if there's a subscription id for that product. I don't mind, my customers like to get advanced notification that we're about to take their money. 0 Quote Link to comment Share on other sites More sharing options...
mckremie Posted January 29, 2008 Author Share Posted January 29, 2008 I'm OK with an advance notice if it doesn't have a link that makes them think they need to pay it. If there's a subscription id the invoice should be: A) generated after payment went through with a receipt invoice for the payment. or.... B) an invoice that clearly explains that their subscription payment will go through in "X" amount of days. BUT... on invoice have no details how to make payment. Payment details confuse people. On 2nd thought I like "A" much better... how can this be done???? 0 Quote Link to comment Share on other sites More sharing options...
asgard Posted January 29, 2008 Share Posted January 29, 2008 I've found folk often get confused *without* an invoice warning of payment, however if the invoice doesn't mention it's merely a notification of the forthcoming paypal payment, then that causes even more confusion and double payments. I prefer not to use subscription and simply invoice and have them pay via paypal, however whmcs appears to no longer allow that :-( Otherwise I prefer mckremie's choice B 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 2, 2008 Share Posted February 2, 2008 Well, doesn't PayPal send the customer an invoice anyway? There would be two emails regarding the invoice of the order. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 2, 2008 Share Posted February 2, 2008 It would be nice if there was a way to suppress the invoice link if there's already a subscription for that product - kinda how you can't setup a new Futurepay agreement if there's already one setup. But WHMCS would then need to be able to detect if a subscription had been canceled. 0 Quote Link to comment Share on other sites More sharing options...
mckremie Posted February 3, 2008 Author Share Posted February 3, 2008 It would be nice if there was a way to suppress the invoice link if there's already a subscription for that product - kinda how you can't setup a new Futurepay agreement if there's already one setup. But WHMCS would then need to be able to detect if a subscription had been canceled. Would that be hard??? So... payment is due on the 24th and on the 26th if the subscription doesn't come through then an invoive is sent. *I say two days after since I think Paypal subscriptions go though on the day after. i.e. subscription created on 24th, goes though Paypal on the 25th, invoice on the 26th if not paid. 0 Quote Link to comment Share on other sites More sharing options...
amnesia Posted February 5, 2008 Share Posted February 5, 2008 I think paypal 'subscriptions' (meaning they have an active subscription id in the whmcs system) invoices should be created the day payment is due, that way it pretty much gets paid right away and if not, the customer still got invoiced to create another subscription and pay. My clients get very confused about this as well and I have mentioned it in previous posts on the forum. I wish we could solve this issue somehow... too many people 'double paying' because of confusion. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 5, 2008 Share Posted February 5, 2008 Well actually Paypal subscriptions don't usually debit until the following day from our experience. So I don't see how invoice creation could ever match payment. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.