whatever Posted January 25, 2008 Share Posted January 25, 2008 Is it possible that if client open a support ticket. If ticket is not answered in 2 hours then ticket is automatically escalated to senior admin or next level . This way if issue is not resolved by level1 admin it goes to level2 admin in 2 hours. And if issue is not resolved by level2 admin in other 1 hour. It goes to Level3 admin. Thanks 0 Quote Link to comment Share on other sites More sharing options...
rudberg Posted August 13, 2009 Share Posted August 13, 2009 At least the system allows to send it to a second level guy via the "escalate" function. (I realize this post was written a while ago, but it just came up for me when I searched on a subject, so it may help someone else if there's an answer in here...) 0 Quote Link to comment Share on other sites More sharing options...
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