banar Posted February 2 Share Posted February 2 We are experiencing challenges with some services/payments. Let's take SSL as an example. When an invoice fir SSL is paid, SSL is purchased, provisioned, and installed automatically. Let's say we purchased one yesterday, SSL covers 02/01/2024 to 01/31/2024. The invoice shows "SSL Certificate (02/01/2024 - 01/31/2025)." Then, next year, the client is charged on the new due date. At that moment, if anything goes wrong (e.g., credit card payment method issue), client's website stops working properly, as the SSL certificate is invalid. SSL Certificates can be renewed up to 3 months earlier (without losing any time of the certificate), so we would like to capture a payment (30d earlier) on 01/01/2025 for the certificate from 02/01/2025 - 01/31/2026. Support confirmed it's not possible to do it for a specific service and only do it globally for all transactions by setting Process Days Before Due to 30 in Configuration > Automation Settings. 😢 On top of that, our monitoring systems keep alerting us 30, 14, 7, 3 days, and 24h before the SSL certificate expires but we have to ignore those alerts knowing/hoping that the transaction will be processed without issues last minute. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted February 2 Share Posted February 2 @banar How about manually overriding the renewal date? 0 Quote Link to comment Share on other sites More sharing options...
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